February 07, 2006

me: customer service, jen speaking
C: [sounding worried and confused] hello, i got your ad in the mail and it says 'you can now get channel package A for free for a trial period, you only need a digital receiver and a program card, ordering via phone is easy' , what does this mean??!!
me: hmm, it means that you can now get channel package A for free for a trial period, you only need a digital receiver and a program card, ordering via phone is easy.
[silence]
me: uhm, do you know what is a digital receiver?
C: well yea! we bought one in december!
me: okay, well do u already have a program card?
C: yes
me: alright then, well i guess u have an account with us, can i please have your customer number?
C: 6666666
me: thank you. uhm, okay, you already have already subscribed to channel package A...
C: yes i do...but so what is this offer about??
me: well...it concerns that very channel package, but it's sorta for people who don't have it yet.
C: umm....oh...[mumbles]...so what now??
me: well...u know, you got these channels already, it's all good :)
C: okay, bye.
me: bye

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